The Influence of Social Media on the Consumer Decision-Making Process and Preferences in the Digital Era

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Pages: 9-16
DOI: https://doi.org/10.54664/YGAB1181

Abstract:

The progression of social media has posed a challenge to marketing today, and it has changed how we interact and make purchasing decisions. Platforms such as TikTok, Facebook, X (Twitter), Instagram and Google are now integral parts of our daily lives, significantly influencing consumer brand interactions and purchasing behaviours globally. The undeniable influence of social media on consumer behaviour and preferences has led markets to increasingly acknowledge its important role in effectively reaching and engaging their consumers / target audience. Furthermore, customers are spending more time online, forcing companies to adapt to the new rules of the online environment and to meet them via digital channels. Social media have increased consumer exposure to products and services, influencing their decision-making through social validation and personalized content based on individual interests and preferences. For companies looking to thrive in the digital sphere, it is important for them to understand the nuances of social media impact on consumer behaviour. In order to understand the intricate influence of social media on the consumer decision-making process, purchasing behaviour and preferences in the digital era, this paper combines secondary research with an exhaustive literature review.

Keywords:

social media; consumer decision-making process; behaviour; preferences.

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