Consumer Reaction to Mergers and Acquisitions in the Banking Sector – Relationship between Attitudes and Trust

Authors:

Pages: 9-18
DOI: https://doi.org/10.54664/GHUB6076

Abstract:

Consumer attitudes are an important element in mergers and acquisitions in the banking market. The study aims to examine the relationship between attitudes and consumer trust through a survey and statistical methods. The results outline the willingness to recommend the bank, communication, and satisfaction with service as factors indicating trust in the bank. The study contributes to a better understanding of consumers in the course of mergers and acquisitions in the banking sector

Keywords:

banks, M&A, consumer behavior, consumer trust.

Download

NA