Journal Pedagogical Almanac
“ST. CYRIL AND ST. METHODIUS” UNIVERSITY OF VELIKO TARNOVO - UNIVERSITY PRESS
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Pedagogical Almanac
(2009) Vol
17
Issue
1
Article 9
ITIL Methodology. Standard for IT service managemen
Authors:
Vasil
Milev
Pages:
120
-
128
Abstract:
This article examines the methodology ITIL, recognized as the standard for managing IT services. A brief analysis of content and the need to use its. Discussed is the new version 3.
Keywords:
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